Privacy policy

When you interact with Kindfit on kindfitindia.com, we may collect the following categories of personal information:

 

•        Contact Details — Your name, billing address, shipping address, phone number, and email address

•        Financial Information — Payment card details, UPI transaction references, financial account information, and payment confirmation data

•        Account Information — Username, password, security preferences, and account settings

•        Order & Transaction Information — Products viewed, added to cart, wishlisted, purchased, returned, or cancelled — including your complete order history

•        Customer Communications — Messages, queries, or information you share when contacting our support team

•        Device & Technical Information — IP address, browser type, device identifiers, and network connection details

•        Usage Information — How you navigate and interact with kindfitindia.com, including pages visited and time spent

 

Kindfit collects personal information from the following sources:

 

•        Directly From You — When you create an account, place an order, contact support, or provide any information on our website

•        Automatically Via Our Website — Through cookies, tracking pixels, and similar technologies when you browse kindfitindia.com

•        From Service Providers — Third-party vendors who operate on our behalf, including Shopify, payment gateways, and logistics partners

•        From Business Partners — Marketing or analytics partners who help us improve our Services

 

We use your personal information to deliver the best possible experience for every Kindfit customer:

 

•        Order Fulfilment — Processing your payments, confirming orders, arranging delivery of adult care products, managing returns and exchanges

•        Account Management — Creating and maintaining your Kindfit account, saving preferences, and sending order notifications

•        Personalisation — Recommending relevant products (adult diapers, underpads, pull-ups) based on your purchase history and browsing

•        Marketing & Promotions — Sending promotional emails, SMS, or offers — only with your consent. You may opt out at any time

•        Security & Fraud Prevention — Protecting your account, securing payments, and detecting any suspicious activity

•        Customer Support — Responding to your queries, resolving complaints, and maintaining our relationship with you

•        Legal Compliance — Meeting our obligations under Indian law, including the IT Act 2000, and responding to valid legal requests

 

Kindfit does not sell your personal information. We may share your data only in the following circumstances:

 

•        Shopify & Technology Partners — For hosting, payment processing, data analytics, cloud storage, and order management

•        Logistics & Shipping Partners — To arrange delivery of your Kindfit products across India

•        Marketing Partners — For personalised advertising, subject to your consent and their own privacy policies

•        Legal Obligations — To comply with court orders, government requests, or applicable Indian laws

•        Business Transfers — In the event of a merger, acquisition, or restructuring of Kindfit's business

•        With Your Consent — When you explicitly direct us to share your information with a third party

 

Kindfit's store is hosted on Shopify's platform. Shopify processes your personal data to power our website, payments, and order management. Your data may be transferred to and processed by Shopify's global infrastructure.

 

Shopify is independently responsible for its own data processing practices. To understand how Shopify uses your data and to exercise your rights, please visit:

 

🔗 Shopify Privacy

https://privacy.shopify.com/en

 

As a Kindfit customer, you have the following rights regarding your personal data:

 

👁	Right to Access Request a copy of the personal information we hold about you

 

🗑	Right to Delete Request deletion of your personal data from our records

 

✏	Right to Correct Request correction of any inaccurate personal information

 

📦	Right to Portability Receive your data in a portable format or transfer it to a third party

 

📧	Opt Out of Marketing Unsubscribe from promotional emails at any time using the unsubscribe link

 

To exercise any of these rights, contact us at care@nellifecareproducts.com. We will respond promptly as required by applicable law. We may need to verify your identity before processing your request.

 

Kindfit uses cookies and similar technologies to enhance your shopping experience on kindfitindia.com. These help us:

 

•        Remember your cart contents and preferences

•        Analyse website traffic and improve product recommendations

•        Deliver relevant advertisements for adult care products

•        Ensure secure and seamless checkout

 

You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

 

Kindfit's Services are intended for adults and caregivers. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with their personal information, please contact us immediately and we will delete it from our records.

 

We take the protection of your personal data seriously and implement appropriate technical and organisational safeguards. However, no online system is completely secure, and we cannot guarantee absolute data security.

 

•        We retain your personal information for as long as necessary to fulfil your orders, maintain your account, and comply with legal obligations

•        Payment information is processed securely via Shopify's PCI-DSS compliant payment infrastructure

•        We recommend you do not share your account credentials or communicate sensitive information over unsecured channels

 

kindfitindia.com may contain links to external websites not operated by Kindfit. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

As Kindfit is powered by Shopify, your personal information may be transferred to and stored on servers outside India. Shopify ensures appropriate data protection safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

 

Kindfit may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will update the 'Last Updated' date at the top of this page and notify you as required by applicable law.

 

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

 

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

 

🏢 Brand

Kindfit — Premium Adult Incontinence Care, India

 

📧 Email

care@nellifecareproducts.com

 

📞 Phone

+91 7778973500

 

📍 Address

4th Floor, Vrundavan Apartment, Behind Poojara Telecom, Rajkot, Gujarat — 360001, India

 

🧾 GST Number

24AAHCN4938N1ZY

 

🌐 Website

kindfitindia.com

 

Kindfit — Your Privacy is Our Priority